Terms and Conditions

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These terms and conditions of service (the “Terms and Conditions”) form a legally binding contract between the involved parties (referred to below) and exclusively apply to services provided by Nova Transport for arranging transportation services within North America. The Terms and Conditions are subject to modification by Nova Transport, with the most current and authoritative version available at Nova Transport’s website. Nova Transport is bonded and duly authorized as a property broker by the Federal Motor Carrier Safety Administration under MC-01730539. Unless otherwise specified and agreed upon in writing, all orders require cash payment upon vehicle delivery (either in cash or via cashier’s check/certified check).

1.       Definitions: 

a.       Auxiliary Services: These are additional services performed before or after transportation, such as storage, requested by the Customer and arranged by Nova Transport. 

b.       Bill of Lading: Refers to the official shipping document, which may be completed by the CUSTOMER or, in some cases, by the Carrier or other authorized parties. It contains essential information about the Shipment, including weight, Shipment condition, and related details. The Bill of Lading encompasses various shipping documents, including those directly titled as such and other industry-standard documents like Delivery Receipts, all of which authorize the Carrier to accept the Shipment. 

c.       Bill to Party: The individual or entity specified in the Bill of Lading to whom instructions are given.

d.       “Carrier” is the person or entity selected by Nova Transport to actually perform the transportation of the Shipment with its own means of transport under its own motor carrier authority, and subject to carrier liability as a result of an express or implied undertaking to assume such liability.

e.       “Consignee” is the person or entity listed as the “ship to” party or to whom the Bill of Lading instructs the Carrier to deliver the Shipment.

f.        “CUSTOMER” or “Shipper” includes the person or entity with whom Nova Transport has contracted to arrange to move the Shipment and any Person who directly benefits from services performed pursuant to the Terms and Conditions.

g.       “Parties” include the CUSTOMER, the Consignee, the consignor, Nova Transport, and any other Person having a present or future interest in the Shipment or any Person acting on behalf of any of the above-mentioned parties with respect to a Shipment.

h.       “Person” means any individual, corporation, limited liability company, joint venture, trust, partnership, or other entity.

i.         Nova Transport LLC, or Nova Transport, its affiliated companies, and their respective employees, officers, directors, and agents performing freight brokerage services pursuant to the Terms and Conditions.

j.         “Shipment” or “Vehicle” is the cargo listed and described on the Bill of Lading, to be transported by the Carrier, or as amended in subsequent written documentation provided to Nova Transport.

2.       Agreement to Terms and Conditions. In tendering a Shipment to Nova Transport for Nova Transport to arrange for the transportation of the same, or otherwise engaging the services of Nova Transport in any other fashion, CUSTOMER agrees that the version of the Terms and Conditions in effect at the time the shipment is tendered to Nova Transport for the arrangement of the transportation will apply to the Shipment, and its transportation by the Carrier, and the Auxiliary Services, which no agent or employee of the Parties may alter. To the extent the Terms and Conditions conflict with a Bill of Lading or other shipping documents, the Terms and Conditions shall control. Further, except to the extent the Terms and Conditions conflict with any written agreement (other than a Bill of Lading or shipping document) between the Parties, the Terms and Conditions shall supersede any alleged or asserted oral agreement, promise, representation, or understanding between the Parties. In the case of conflict between the Terms and Conditions contained herein and those set forth by the Carrier’s General Rules Tariff, these Terms and Conditions shall apply.

3.       Quotations. Except as set forth in a written agreement between the CUSTOMER and Nova Transport, quotations as to freight charges or other charges provided by Nova Transport to the CUSTOMER are valid for seven (7) calendar days. CUSTOMER understands that quotations are provided to CUSTOMER in reliance on the information furnished to Nova Transport at the time the quotation is provided, and are subject to change based on actual weights, the actual make, model, or condition
of Vehicle, dimensions, and volumes tendered by the CUSTOMER, as well as due to unforeseen or unanticipated costs, occurrences, or events which are beyond the control of Nova Transport.

4.       Customer’s Warranty; Preparation of Vehicle for Transport; and Post-transport
Conditions. Customer warrants that each Shipment is properly classified and completely described on the Bill of Lading or other relevant shipping documentation furnished by Customer, that each Shipment is, except as otherwise noted on the Bill of Lading, in good order and condition. The customer also warrants its compliance with all applicable laws, rules, and regulations including, but not limited to, customs laws, import and export laws, and Hazardous Materials laws. The customer shall furnish such information and attach to the Bill of Lading such documents as are necessary to comply with all laws, rules, and regulations. The customer further agrees to the following:

a.       Preparation of Vehicle for Transport. The customer must prepare the Vehicle for transport and remove all loose parts and fragile accessories, including without
limitation low hanging spoilers. Customer shall defend, indemnify, and hold Nova Transport and the Carrier harmless from any claims, damages, or loss arising out of any part of the Vehicle coming loose or falling off during transport of the vehicle, including without limitation claims for damage to other property or personal injury (including death) to any person.

b.       Removal of Racks. The customer must remove all nonpermanent, outside mounted luggage and other racks from the Vehicle prior to transportation.

c.       Vehicles Must be in Operable Condition. Vehicles must be tendered to the Carrier in good running condition (unless otherwise noted) with no more than a half tank of fuel, and no less than ¼ tank, of fuel.

d.       Alarm Systems Disarmed. Customers must disarm any alarm system installed in the Vehicle, or provide valid instructions with regard to disarming the alarm prior to the transportation of the vehicle. If an alarm sounds, and there is no key or instructions to turn it off, the Carrier may silence the alarm by any means and the Customer agrees that neither Nova Transport nor the Carrier will be liable for any damage to the vehicle in such an instance.

e.       Motor Carrier/ Nova Transport Not Liable for Personal Property. The customer must remove all luggage and personal property from the Vehicle prior to transportation unless the Customer has disclosed the contents of the personal property to Nova Transport prior to transportation of the Vehicle and Nova Transport agrees to such items being left in the Vehicle. The customer agrees that neither Nova Transport nor the Motor Carrier is liable for any personal property left in the Vehicle in violation of this condition. Any personal
property left in the Vehicle not disclosed and agreed to by Nova Transport is at the Customer’s own risk and the Customer agrees to defend, indemnify, and hold Nova Transport and the Motor Carrier harmless from any claims related to any personal property left in the Vehicle in violation of this condition. Motor Carrier will not take an inventory of personal items. The Customer further acknowledges and understands that the Carrier’s cargo insurance may not cover any personal items left in the Vehicle.

f.        Oversized; Inoperable Vehicles. Customers will be assessed additional charges for oversized Vehicles (including without limitation limousines, lifted vehicles, and dual or oversized wheels). If the Vehicle is oversized, the Customer is responsible for inquiring about the additional charges. If Nova Transport is not advised that the Vehicle is inoperable or oversized prior to pick-up, additional charges must be paid in cash or money order to the Carrier prior to transportation.

g.       Pre-trip Inspection. The Carrier and Customer will, prior to transportation, inspect the Vehicle for pre-existing damage to the exterior by completing a vehicle inspection report recorded on the Bill of Lading. The Carrier and Customer will execute the vehicle inspection report to acknowledge the pre-transportation condition of the Vehicle. The customer will receive a copy of the signed Bill of Lading and vehicle inspection report. The Carrier’s responsibility for the Vehicle begins after the pre-trip inspection is completed and signed.

h.       Delivery. Customer, or an agent of Customer designated by Customer prior to transportation, must be present at delivery. After transportation of the Vehicle, the Carrier and the Customer will inspect the Vehicle for any damage that occurred during transport. The Carrier and Customer will sign a final copy of the Bill of Lading acknowledging the condition of the Vehicle at delivery. If the Bill of Lading is signed without notation of any damage, the Customer is affirming that he/she received the Vehicle in good condition. The Carrier’s responsibility for the Vehicle ends when the Customer signs the final bill of lading.

i.         Toll Charges. Neither Nova Transport nor the Carrier is responsible for any toll charges or fees incurred by the Customer or another party for Vehicles transported by the Carrier. It is the Customer’s responsibility to turn off and/or remove any toll transponders from the Vehicle prior to transportation thereof. The customer agrees to release and hold Nova Transport and the Carrier harmless from any toll charges incurred during the transportation of the Vehicle.

5.       Independent Contractors. It is understood between Nova Transport and CUSTOMER that Nova Transport is not an agent for the Carrier or CUSTOMER and shall remain at all times an independent contractor. CUSTOMER does not exercise or retain any control or supervision over Nova Transport or its operations, employees, or carriers. Nova Transport does not exercise or retain any control or supervision over the Carrier or over the Carrier’s operations or employees. Nova Transport does not exercise or retain any control or supervision over CUSTOMER or over the CUSTOMER’s operations or employees.

6.       Waiver. Failure of either party to insist upon performance of any of these Terms and Conditions, or to exercise any right or privilege herein, or the waiver of any breach of any of these terms and conditions, shall not be construed as thereafter waiving any such terms, conditions, provisions, rights, or privileges, but the same shall continue and remain in full force and effect as if no forbearance or waiver had occurred.

7.       Back Solicitation. CUSTOMER shall not solicit the services of Nova Transport motor or other freight carriers where the CUSTOMER’s use of such carrier first occurred through the Nova Transport's efforts. If the CUSTOMER breaches this provision, Nova Transport shall be entitled, as reasonable damages and not as a penalty, to a commission of fifteen percent of the gross revenue from traffic assigned by CUSTOMER to such carrier for a period of fifteen months. CUSTOMER also agrees that the breach of this provision entitles Nova Transport to be entitled to obtain an injunction against CUSTOMER in a court of competent jurisdiction, at Nova Transport’s option.

8.       Terms of Payment; Deposit.

a.       Deposit and Payment of Balance. Except for Hawaii shipments (discussed below), a deposit is due and payable to Nova Transport when the Carrier is dispatched to pick up the Vehicle. However, if a cancellation request is received before the Vehicle has been picked up, the deposit will be fully refunded. The order status being updated to reflect that a Carrier has been assigned to the Shipment will not affect the refundability of the deposit in the event of a cancellation prior to pick up. Customer authorizes Nova Transport to process Customer’s credit/debit card once the order has been placed and the order form is signed electronically by Customer. For orders in the amount of $2,299 or greater, Customer authorizes Nova Transport to process ACH and electronic bank debits. Regular rate orders above $2,299 must be paid via ACH/wire transfer only. The balance of the payment is due when the Carrier arrives to deliver the vehicle. Payment must be made to the Carrier in cash, cashier’s check, or money order. Business checks are accepted only upon Nova Transport’s agreement in writing prior to pick up. Certified cashier’s checks or money orders must be made payable to the Carrier assigned to transport the Vehicle, not Nova Transport. Personal checks or credit cards are NOT accepted for the remaining balance due to Carrier. CUSTOMER may not offset damage claims or any other amounts from the deposit or freight charges owed to Nova Transport/Carrier, including without limitation by seeking to charge back a credit card or stop a check.

b.       Cancellation. Nova Transport will refund all payments made by Customer if (A) The vehicle is not picked up or (B) Customer requests a cancellation in writing to Nova Transport before the vehicle is picked up. Phone requests will not be accepted and are not considered an official cancellation request. Nova Transport reserves the right to cancel the order at any time, at Nova Transport’s discretion.

c.       In accordance with our 100% money-back guarantee, the deposit is fully refundable in the event a cancellation request is received and the vehicle has not yet been picked up.

d.       Past-due Invoices. Past-due invoices are subject to a service charge, calculated on the outstanding balance, at the lesser of (i) the rate of two percent (2%) per month or (ii) the highest legal rate authorized by applicable law. The service charge is not intended as an alternative to payment when due, and upon delinquency further purchases may be declined and the CUSTOMER’s account may be referred for collection. CUSTOMER agrees to pay all costs including reasonable collection costs, attorney’s fees and expenses related to the enforcement of the applicant’s obligations hereunder. The CUSTOMER is liable for all charges payable on account of such CUSTOMER(s) shipment, including but not limited to transportation, fuel and other applicable accessorial charges, including all adjustments issued by the Carrier(s) after the shipment, and all duties, customs assessments, governmental penalties and fines, taxes, and Nova Transport’s attorney fees and legal costs allocable to this shipment and/or all disputes related thereto. CUSTOMER agrees to pay any convenience fees charged by Nova Transport related to the payment of services via credit card or other electronic payment methods.

e.       Lien; Adjustment of Freight Charges/ Quote. Nova Transport shall have a lien on the Shipment for all sums due to it relating to this Shipment or any other amounts owed by CUSTOMER. Nova Transport reserves the right to amend or adjust the original quoted amount or re-invoice the CUSTOMER if the original quoted amount was based upon incorrect information provided at the time of the original quote or if additional services by the Carrier were required or otherwise authorized by the CUSTOMER to perform the pickup, transportation and delivery functions therein, including without limitation if the Vehicle is found to be inoperable, customized in any way, or not as listed or described at the time of booking. Nova Transport and the Motor Carrier reserve the right, at their sole discretion, to refuse any Shipment at any time. Unless otherwise agreed, brokers arranging Shipments for clients shall be liable, jointly and severally, for all charges payable on account of such client's shipment.

9.       Hawaii Shipments. For Hawaii shipments, full payment is required upon placement of the order. Further, the Customer authorizes Nova Transport to provide the ocean freight carrier (MATSON) with the Customer’s credit card information for the ocean freight charge. Receipts for the ocean freight charge are available upon request.

10.   Bills of Lading. All Bills of Lading are NON-NEGOTIABLE. CUSTOMER’s or any other party’s insertion of Nova Transport’s name on the bill of lading shall be for convenience only and shall not change Nova Transport’s status as a property broker. CUSTOMER understands that even when, for CUSTOMER’s convenience, Nova Transport is listed on the bill of lading, Nova Transport is not a motor or other freight carrier and will not perform transportation of freight.

11.   Place of Pickup and Delivery. The Carrier shall pick up and deliver the Vehicle as close to Shipper’s/ Consignee’s door as legally and as safely as possible. An alternate place to load or unload may be necessary because of low-hanging trees, low-hanging wires, narrow streets, and residential and city area restrictions. The pickup and/or delivery location may be changed by the Carrier as deemed necessary by the Carrier for the safe loading/unloading of the vehicle.

12.   Indemnity. Customer, Consignor and Consignee shall be jointly and severally liable for all unpaid charges payable on account of the Shipment pursuant to the Terms and Conditions and shall pay or indemnify Nova Transport for claims, fines, penalties, damages, costs (storage, handling, re-consignment, return of freight to the shipper, etc.) or other sums which may be incurred by Nova Transport by reason of any violation of the Terms and Conditions, any other default of Customer, Consignor, Consignee.

13.   Limitations of Liability and Claims. Nova Transport is a broker only and not a Motor Carrier. Nova Transport has no responsibility to transport and deliver Customer’s freight but is solely responsible for arranging for transportation of Customer’s freight with a motor carrier authorized to transport Customer’s freight by applicable regulatory authorities. Nova Transport has no responsibility, liability, or involvement in the issuance of insurance, the denial of insurance, or the payment of claims. The Customer’s sole remedy for any claims for damage to the cargo is against the Motor Carrier. The Motor Carriers governing Rules Tariff and/or Carrier’s contract with BROKER determines the Carrier’s liability and limitations of liability. CUSTOMER is subject to such provisions of the Carrier’s Rules Tariff and/or contract with Nova Transport. Carrier's Tariff terms or Insurance information will be provided to the CUSTOMER upon request.

a.       Damage/ Freight Claims. Nova Transport will facilitate and attempt to assist in the resolution of freight claims but has no responsibility or liability related to any claim and any involvement by Nova Transport in facilitating freight claims shall not be deemed as waiving Nova Transport’s absolute defense to freight claims. The Carrier is responsible for adjusting, paying, declining, or otherwise resolving freight claims. All freight claims should be submitted immediately to Nova Transport to help ensure the timely resolution of the claim with the Carrier. If the loss or damage is apparent, the consignee must note such loss or damage information on the bill of lading/delivery receipt. If the loss or damage is not apparent (concealed), the CUSTOMER or Consignee must contact Nova Transport within 24 hours after taking delivery. If CUSTOMER gives Nova Transport notice of Customer’s intention to make a loss or damage claim, Nova Transport, Carrier, and/or Carrier’s insurer shall have the right to inspect the Vehicle at the location where the Vehicle was delivered. The filing of a claim does not relieve the responsible party from payment of freight charges. Freight charge payment is necessary in order for the Carrier to process a claim. CUSTOMER may not offset claims or any other amounts from freight charges owed to Nova Transport or the Carrier. Nova Transport may offset freight or other charges owed by CUSTOMER from claims or other payments made to CUSTOMER by Nova Transport or Carrier. If payment of the claim is made by Nova Transport to CUSTOMER, at Nova Transport’s sole discretion, CUSTOMER automatically assigns its rights and interest in the claim to Nova Transport so as to allow Nova Transport to subrogate its loss. Unless otherwise provided in an applicable statute, the failure to give timely notice of any loss or damage in accordance with this Section 12 (a) or the failure to permit or arrange an inspection as required herein shall constitute an absolute bar to recovery for any claim for loss or damage. Further, it is incumbent upon the claimant and all other interested parties to mitigate the damages to the extent that is reasonably possible under the circumstances.

b.       No Liability for Damage to Vehicle. As a freight broker, Nova Transport has no liability for loss, delay, or damage to the freight. The customer’s sole remedy for loss of, non-delivery, or damage to the Vehicle is against the Carrier. Nova Transport is not liable for any loss, damage, late delivery, non-delivery, or consequential damages caused by the act, default, or omission of (1) the Carrier, (2) the CUSTOMER, or (3) any other party who claims an interest in the shipment, or caused by the nature of the shipment or any defect thereof. Neither Nova Transport nor the Carrier provides compensation for loss of use of the Vehicle nor does Nova Transport/ Carrier provide reimbursement or compensation for rental vehicles as a result of damage to the Vehicle. Further, neither Carrier nor Nova Transport is liable for mechanical failure of the Vehicle or failure of any operating parts of the Vehicle.

c.       No Consequential Damages. IN NO EVENT SHALL Nova Transport BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS OR LOSS OF MARKET, LOSS OF INCOME, DAMAGES ARISING FROM LOSS, ATTORNEY'S FEES, OR PUNITIVE DAMAGES, WRONG DELIVERY, OR DAMAGE TO PROPERTY, DELAYED DELIVERY OR FAILURE TO ATTEMPT DELIVERY, WHETHER OR NOT Nova Transport HAD KNOWLEDGE THAT SUCH DAMAGES OR LOSSES MIGHT OCCUR.

d.       Bilateral Contracts. CUSTOMER authorizes Nova Transport to negotiate and enter into contracts with carriers that will perform transportation of CUSTOMER’S freight. Such contracts may include terms that limit the carrier’s liability for loss or damage to CUSTOMER’S freight. CUSTOMER understands and agrees that it will be bound by such limitations of liability.

e.       Insurance. CUSTOMER represents and warrants it has insurance or is self-insured to satisfy any damage or loss of freight involving the brokerage services of Nova Transport. Furthermore, CUSTOMER acknowledges that Nova Transport is not obligated to provide cargo insurance and is not legally liable for any loss, damage, or delay of freight. Nova Transport will provide details regarding the Carrier’s cargo insurance upon request.

f.        ALL COMMUNICATIONS REGARDING A CLAIM, INCLUDING DISPUTED DEBTS AND INSTRUMENTS TENDERED AS FULL SATISFACTION OF A DEBT ARE TO BE SENT IN WRITING TO Nova Transport LLC at the following address: 106 Persimmon Cir Reisterstown, MD 21136.

14.   Forum Selection and Choice of Law. The Terms and Conditions, and any action or contract to which they apply, shall be governed, and interpreted by the laws of the State of California U.S., without reference to its choice of law provisions. All suits to recover a claim must be exclusively submitted to the jurisdiction of a state or federal court embracing Los Angeles County, Los Angeles, to which the Parties irrevocably consent to personal jurisdiction and waive all objections thereto. Where claims are not filed or suits are not instituted in accordance with the foregoing provisions, such claims shall be deemed waived and will not be paid.

15.   Changes to Terms & Conditions. CUSTOMER agrees to be bound by all of the terms, and conditions contained in any shipping order. Nova Transport may modify these Terms and Conditions from time to time by posting the most up-to-date Terms and Conditions on https://www.novatransport.us/terms-conditions. Such changes shall be effective for all transactions between Nova Transport and CUSTOMER on the date of the notice/posting.

16.   Website Access. All ownership rights, intellectual property rights, and other proprietary rights relating to the Nova Transport website belong to Nova Transport. These Terms and Conditions do not entail any assignment of any intellectual property to CUSTOMER. Subject to the Terms and Conditions and the due payment of all applicable fees, Nova Transport grants CUSTOMER a perpetual, non-exclusive, worldwide, non-transferable license to use the Nova Transport website. The rights granted under this Section are limited to CUSTOMER’s internal purposes only. Any use of the website by any third party or for providing services to any third party is strictly prohibited. Notwithstanding the aforesaid, the website may be used by CUSTOMER, its subsidiaries, and affiliates for their internal purposes. Nova Transport HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND WITH RESPECT TO THE WEBSITE INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR TITLE. Nova Transport will not be liable for any indirect, direct, special, or consequential losses or damages, including but not limited to, loss of business or lost profits. Customer hereby releases, forever discharges, and holds Nova Transport harmless from and against all claims, actions, suit, proceedings, obligations, liabilities, losses, costs, or expenses resulting from, related to, or in connection with Customer’s access to or usage of Nova Transport’s website or breach of this Section 16.

17.   Severability. If any provision of the Terms and Conditions may be construed in two ways, one of which would render the provision illegal or otherwise voidable or unenforceable and the other which would render it valid and enforceable, such provision shall have the meaning which renders it valid and enforceable. The language of all provisions of the Terms and Conditions shall be construed according to fair meaning and not strictly construed against any party. The provisions of the Terms and Conditions are severable and shall be interpreted and enforced as if all completely invalid or unenforceable provisions are not contained herein, and partially.

18.   Pick Up and Delivery Times; Delay. Nova Transport shall provide the Customer with an estimated pickup date and estimated delivery date. The customer acknowledges and agrees that pick-up dates and delivery dates are estimates! The customer further agrees and acknowledges delays may occur prior to, and/or during, transport of the Vehicle due to various issues, including without limitation driver shortage, weather, and road conditions. Nova Transport does not guarantee any pickup or delivery times or dates. Nova Transport and Carrier are not liable for loss or damages occasioned by delays of any kind or for any reason. Further, Nova Transport and Carrier are not responsible for car rental fees or accommodation fees due to delay in delivery of the Vehicle.

19.   Confidentiality. Pricing information, including any information contained in a written or oral quote, is confidential information between the parties and may not be disseminated to other than those CUSTOMER employees and agents with a need to know and who are responsible for analyzing its contents and may not be disseminated to any third parties without the express permission of the other party.

20.   Logo/ Trademark. CUSTOMER shall not use Nova Transport’s name, logo, trademarks, or trade names in publicity releases, promotional material, customer lists, advertising, marketing, or business generating efforts, whether written or oral, without obtaining Nova Transport’s prior written consent, which consent may be withheld at Nova Transport’s sole discretion.

21.   Undelivered Freight.

a.       If freight cannot be delivered because of the Consignee’s refusal or inability to accept it, or because the Carrier cannot locate the Consignee, or if freight cannot be transported because of an error or omission on the part of the Consignor, the Carrier will make a diligent effort to notify the Consignor promptly that the freight is being stored and the reason therefor.

b.       Undelivered shipments will be placed in storage. Neither Nova Transport nor the Carrier has any liability for any storage fees. The customer shall pay all storage fees delivery prior to pickup of the Vehicle. In the event the Vehicle is re-delivered, the Customer is responsible for all accrued storage fees and freight charges for the re-delivery of the Vehicle.

22.   Disputes and Collections.
Any credit card dispute/chargeback received will be reviewed in accordance with the above-mentioned terms and conditions. If a dispute arises and is escalated to our collections agency, additional fees may be imposed. This could result in a larger total amount owed than the original disputed amount. Nova Transport reserves the right to add a $200 fraudulent chargeback fee for any chargeback/credit card dispute submitted by the customer/card holder.

23.   Money-back Guarantee

a.       In accordance with our 100% money-back guarantee, the deposit is fully refundable if a customer requests a cancellation before the vehicle has been picked up by the assigned carrier.

b.       As per our cancellation policy, cancellation requests must be submitted in writing to: info@novatransport.us. Phone requests will not be accepted.

24.   Nova Transport Best Price Guarantee

This clause clearly outlines the terms of the guarantee and any exclusions that apply. 

a.       Our Commitment: At Nova Transport, we are dedicated to providing our customers with exceptional service at the most competitive prices. We are confident in our pricing structure and therefore, offer a Best Price Guarantee to ensure that you receive the best possible rate for your auto transport needs.

b.       Price Match Promise: If you find a lower price from a reputable competitor for an identical auto transport service within 24 hours of booking with us, we will gladly review and confirm if we can match or beat that price. We strive to ensure you receive the highest quality service at the lowest possible cost.

c.       Price Adjustment: Upon successful verification of your claim, we will adjust your booking to reflect the matched price, ensuring you receive the best available rate.

d.       Exclusions: This Best Price Guarantee does not apply to special promotions or rates available through third-party sites. Additionally, the Guarantee is not valid in cases of pricing errors or clear typographical errors.

e.       Right to Modify or Cancel: Nova Transport reserves the right to modify or discontinue the Best Price Guarantee at any time without prior notice.

25.   Nova Transport Guaranteed Pickup Service

a.       Guaranteed Pickup Service: Nova Transport LLC (“Nova Transport”) offers a Guaranteed Pickup Service to provide our customers with certainty and peace of mind in their auto transport needs. This service guarantees that your vehicle will be picked up within the specified timeframe agreed upon at the time of booking.

b.       Eligibility: The Guaranteed Pickup Service is available for select routes and vehicle types. Customers must explicitly opt for this service. Customers understand that this is a premium service that adds an additional cost to the original price for the auto shipment.

c.       Scheduling: Customers opting for the Guaranteed Pickup Service must provide accurate and complete information regarding the pickup location, vehicle details, and preferred pickup date. Nova Transport will confirm the pickup details and provide a Guaranteed Pickup Date.

d.       Pickup Guarantee: Nova Transport guarantees to pick up your vehicle on the confirmed Guaranteed Pickup Date. In the rare event that we are unable to meet this commitment due to unforeseen circumstances (e.g., severe weather, road closures, mechanical failures), Nova Transport will provide timely communication and work diligently to reschedule the pickup at the earliest available opportunity.

e.       Customer Responsibilities: Customers must ensure that the vehicle is prepared for transport and accessible to our carriers at the agreed-upon time and location. Any changes to the pickup details must be communicated to Nova Transport at least 48 hours prior to the Guaranteed Pickup Date.

f.        Exclusions: The Guaranteed Pickup Service does not cover delays caused by customer unavailability, inaccurate information provided by the customer, force majeure events, or other circumstances beyond Nova Transport’s reasonable control.

26.   Electronic Communications

By checking the consent box on our website, You consent to receive communications from us electronically, such as e-mails, texts, ringless voicemails, mobile push notices, or notices and messages, as set forth in our Privacy Policy.  When you send emails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically, and you consent to receiving messages from us via this service and/or through other of our communication methods. You can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you on our Websites, Apps and/or other electronic or digital medium satisfy any legal requirement that such communications be in writing.

 Terms of Service for SMS Communications

SMS Terms & Conditions

1- SMS Consent Communication:
The information Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:
If you have consented to receive text messages from Nova Transport, you may receive messages related to the following. Quote Inquiry

Follow-up messages
Updates

3- Message Frequency:
Message frequency may vary depending on the type of communication..

4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:
You may opt in to receive SMS messages from Nova Transport in the following ways verbally through a conversation

6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:
If you are experiencing any issues, you can reply with the keyword HELP 410 525-4943. Or, you can get help directly from us at https://novatransport.us/contact-us

8- Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" 410 525-4943 or visit our https://novatransport.us/privacy-policy and https://novatransport.us/terms-%26-conditions pages.
Message frequency may vary